FAQ
Frequently Asked Questions
Table of Contents
- How do I submit an enquiry?
- Are all your parts listed on the website?
- Why should I consider sourcing a refurbished part?
- Can you source obsolete and hard-to-find parts?
- Do your parts come with a warranty?
- How long is my quote valid for?
- Do you offer global delivery?
- Will you provide me with a tracking number?
- Can I use my own courier or freight forwarder?
- Where are my parts shipped from?
- Will I pay VAT on my order?
- Why can't I see a price for a part?
- Why can't I see a picture of the part I want?
- Which currencies do you accept?
- What are my payment options?
- Can I open a trade account with Foxmere?
- Who can I contact if something goes wrong?
- How can I cancel my order?
- Contact us
How do I submit an enquiry?
Via part pages: Search for the part number you require, click the matching part and fill out the enquiry form as completely as you can.
Via phone or email: +44 (0)1922 349 999 /
Are all your parts listed on the website?
No, only some of the parts we can provide are listed on our website. If you need help finding what you're looking for, speak directly to one of our expert team at +44 (0)1922 349 999 or via .
Why should I consider sourcing a refurbished part?
Our refurbished parts come with a 12-month return-to-base warranty and are typically cheaper than new parts. When prompt delivery is essential, refurbished parts are sometimes more readily available than new ones.
Can you source obsolete and hard-to-find parts?
Yes, if we cannot source an item via the OEM, we can use one of our many supply partners.
Do your parts come with a warranty?
Yes, our parts and repairs carry a full 12-month return-to-base warranty.
How long is my quote valid for?
28 days.
Do you offer global delivery?
Yes, we offer global delivery via either FedEx/TNT, DHL or UPS.
Will you provide me with a tracking number?
Yes, when your goods are dispatched.
Can I use my own courier or freight forwarder?
Yes, simply let us know in advance.
Where are my parts shipped from?
European Economic Area Customers: Goods are shipped from our warehouse in Ireland.
Non-EEA Customers: Goods are shipped from our UK headquarters.
Will I pay VAT on my order?
Customers based in the UK will be charged VAT on all purchases at the current rate.
Customers within the European Union must provide us with their tax ID. If you cannot do this, then VAT, at the current rate, will be charged on all purchases.
Why can't I see a price for a part?
Part conditions (new, refurbished) and availability may vary, resulting in fluctuating prices. Upon receipt of your enquiry, our team will source the most competitively priced and most suitable option based on your time and cost limitations.
Why can't I see a picture of the part I want?
To prevent confusion, we do not list part images because of the varying conditions of the items we stock (new, refurbished and new old stock).
Which currencies do you accept?
GBP (£), EUR (€) and USD ($).
What are my payment options?
Bank transfers, where all transactions are handled securely by HSBC, are preferred. We also accept PayPal and credit/debit cards, including Visa, MasterCard and American Express.
Additional charges may apply for PayPal and credit card payments.
Can I open a trade account with Foxmere?
Yes, trade accounts are available, subject to status.
Who can I contact if something goes wrong?
Contact your account manager or our admin team.
How can I cancel my order?
Contact your account manager or our admin team as soon as possible. All cancellations are subject to approval by Foxmere.
Contact us
If the answer to your question isn't here, or if you want to know more or are ready to enquire, use the form below.