Automation parts you depend on from a supplier you can trust.

FAQ


Table of Contents

How do I submit an enquiry?

Via part pages: Search for the part number you require, click the matching part and fill out the enquiry form as completely as you can.

Via phone or email: Speak directly to one of our expert team on +44(0)1922 349 999 or via .

Are all your parts listed on the website?

No, not all of the parts that we can provide are listed on our website. In the instance you can't find what you're looking for, please speak directly to one of our expert team on +44(0)1922 349 999 or via .

Why should I consider sourcing a refurbished part?

All of our refurbished parts come with a 12 month warranty and are typically cheaper than new parts. What's more, when prompt delivery is important, refurbished parts can sometimes be more readily available than new parts.

Can you source obsolete and hard-to-find parts?

Yes, if we cannot source an item via the OEM, we can use one of our many supply partners to acquire obsolete and hard-to-find parts.

Do your parts come with a warranty?

Yes, all items, whether new, refurbished or repaired, come with a full 12 month warranty.

How long is my quote valid for?

Quotations are valid for 28 days.

Do you offer global delivery?

Yes, we offer global delivery via either FedEx/TNT, DHL or UPS.

Will you provide me with a tracking number?

Yes, you will be automatically notified of your shipment's tracking number when your goods are dispatched.

Can I use my own courier or freight forwarder?

Yes, you can use your own courier or freight forwarder - just simply let us know in advance.

Where are my parts shipped from?

For our customers in the European Economic Area, goods are shipped from our warehouse in the Netherlands.

For all of our other customers, goods are shipped from our UK headquarters.

Will I pay VAT on my order?

Customers based in the UK will be charged VAT, at the current rate, on all purchases.

Customers based within the European Union will need to provide us with their tax ID. If you are unable to do this then VAT, at the current rate, will be charged on all purchases.

Why can't I see a price for a part?

Part conditions (new, refurbished) may vary, as well as availability, which results in fluctuating prices. Upon the receipt of your enquiry, our team will source the most competitively priced and most suitable option for you, based on your time and cost limitations.

Why can't I see a picture of the part I want?

To prevent confusion, we do not list part images because of the varying condition of the items we stock (new, refurbished and new old stock).

Which currencies do you accept?

We accept GBP (£), EUR (€) and USD ($).

What are my payment options?

We prefer bank transfer but we also accept PayPal and credit/debit cards including Visa, MasterCard and American Express. Additional charges may apply for PayPal payments.

Can I open a trade account with Foxmere?

Yes, trade accounts are available upon request and are subject to status.

Who can I contact if something goes wrong?

Please contact your account manager either via phone or email in the instance that something goes wrong.

How can I cancel my order?

Please contact your account manager or one of our administrators as soon as possible, either via phone or email, in the instance that you wish to cancel your order. Please note that all cancellations are subject to approval by Foxmere.

© 2018-2022 Foxmere Technologies Ltd as registered in England and Wales with company number 11222142.