All items supplied or repaired by Foxmere are fully tested and carefully packed before shipping. If we receive no communication from you, within 7 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.
If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection.
We will only authorise the return of an item in the following cases:
Faulty When Received
We offer a full 12 month return-to-base warranty on all new, repaired and refurbished items. If you have any problems within 12 months from the date of delivery then please contact your account manager who will be happy to help and explain what you need to do next.
Damaged in Transit
If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.
Do not return any damaged items until instructed to do so by Foxmere as they may be subject to inspection from the courier company. If you suspect your order has been damaged in transit, Foxmere will require photos of this damage to use as evidence in any claims.
If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.
Should you wish to return an item for any other reason than stated above Foxmere must be informed of the return and reason for return in writing within 7 days of receipt of the item. You then have a further 7 days to return the item in the original condition and packaging which will enable them to be immediately fit for re-sale. Returns of this nature will be subject to a 30% re-stocking fee.
This returns policy excludes software and specially manufactured products.